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PSTN - Single Phone Line

 

Want a Hassle-Free Simple Phone Line?

Let’s get you the best package for your needs.

Business or Home user?

Standard Line Rental

Line Only

7 Included Line Features

1 Month Contract

Standard Care

UK Landline Calls 1p/min

UK Mobile Calls 5p/min

International Calls From 5p/min

0845/0870 From 8p/min

SMS 10p/text

 

£14.00 per month

Anytime

7 Included Line Features

1 Month Contract

Standard Care

Unlimited UK Landline Calls

UK Mobiles Calls 5p/min

International Calls From 5p/min

5 Hours of calls to 084/087 numbers*

SMS 10p/text

 

£19.00 per month

Anytime Plus

7 Included Line Features

1 Month Contract

Standard Care

Unlimited UK Landline Calls

Inclusive UK Mobiles Calls*

Inclusive Calls To Over 100 Countries*

5 Hours of calls to 084/087 numbers*

100 Inclusive SMS Texts

£2.50 Call Credit

£24.00 per month

Business Premium Line Rental

Line Only

10 Included Line Features

1 Month Contract

Prompt Care

UK Landline Calls 1p/min

UK Mobile Calls 5p/min

International Calls From 5p/min

0845/0870 From 8p/min

SMS 10p/text

 

£20.00 per month

Anytime

10 Included Line Features

1 Month Contract

Prompt Care

Unlimited UK Landline Calls

UK Mobiles Calls 5p/min

International Calls From 5p/min

5 Hours of calls to 084/087 numbers*

SMS 10p/text

 

£25.00 per month

Anytime Plus

10 Included Line Features

1 Month Contract

Prompt Care

Unlimited UK Landline Calls

Inclusive UK Mobiles Calls*

Inclusive Calls To Over 100 Countries*

5 Hours of calls to 084/087 numbers*

100 Inclusive SMS Texts

£2.50 Call Credit

£30.00 per month


*Inclusive UK Mobile & International Band A&B Calls limited to a total of 1200 minutes (20hrs) per month after which normal call charges will apply.
Anytime/Anytime Plus packages include 5 hours of calls to numbers starting 084 or 087 after which normal Line Only prices (including access charge) apply.
UK Landline Calls include all numbers starting 01,02 or 03 (including Channel Islands) and also applies to calls between Northern Ireland and Republic Of Ireland.
A call setup fee of 8p applies for any non inclusive calls except for calls starting 08,09,118 where a 8p per minute access charge will apply.
 
All Prices Include Vat @ 20%. All Prices Exclude Vat.


Installation Costs

Installation Type Cost

Transfer From Other Supplier

Free

New Line Installation

£100.00

New Line + Broadband Installation

£125.00

Migration From LLU Phone Line

£50.00

Migration From Virgin Media

£100.00

Start of Stopped Line

£25.00

Line Features

Standard Line Features

These features are included in IDNet Standard Line Rental and IDNet Business Premium Line Rental (existing features transferred in 'like for like' or activated on request).

Caller Display

Caller Display shows you the number of the person calling so you can decide whether to answer the call. To use you will need a compatible handset (nearly all current UK sold phones are compatible).


Call Waiting

With Call Waiting, a gentle beep alerts you that another call is coming in. You then have the option to end your original call and take the new call, swap between both calls, or continue with your current call.

Instructions For Use
 

Call Barring

Incoming Call Barring allows you to bar all incoming calls. Outgoing Call Barring on the line allows you to bar a range of outgoing calls based on the selection of a code.

Instructions For Use
 

Call Sign

Call Sign allows you to distinguish between incoming calls on the same line. You are provided with an Alternate Number to your existing Telephone Number and when this number is dialled the telephone connected to the line will ring with a different cadence to the normal ring tone. You can thus determine whom the call is for, or who the caller is, prior to answering it.


Choose To Refuse

Choose to Refuse enables you to choose who gets through helping you put a stop to nuisance or unwanted calls. You can block up to 10 numbers.

Instructions For Use
 

Anonymous Call Reject

Anonymous Call Reject blocks any caller that doesn't send their phone number via Caller Display.

Number Withhold

Your phone number will not be presented to anyone you call.


Premium Line Features

These features are included in IDNet Business Premium Line Rental (transferred in 'like for like' or activated on request).
For IDNet Standard Line Rental a £2.50 per month charge will apply.

Smart Divert

Smart Divert enables you to have all calls diverted to another number - anywhere in the UK, most overseas destinations or a mobile phone. You can choose to - divert all calls, divert on no reply or divert when the line is busy. You will be provided with an access number and pin to enable you to use Smart Divert remotely.
The diverted leg of the call will be charged at your normal call rates and included in any call package that you may have.

Instructions For Use
 

Answerphone (1571)

Answerphone (1571) diverts incoming calls when there is no reply, or the called line is busy, to a voice bank. A greeting will instruct the caller to leave a message.

Instructions For Use
 

Bypass Number

A Bypass Number is a second phone number on your phone line which bypasses any diversions or blocks on the line.


Pay Per Use Features

These features will incur a charge on every use except with our 'Anytime Unlimited Plus' call plan where they are included.

Timeline - 50p Per Call

Timeline (Speaking Clock) can be access by dialling 123.
 

3 Way Calling - 10p Per Call

The service allows you to speak to two other people at the same time even if one of them is abroad.
Instructions For Use
 

Reminder Call - 10p Per Call

Allows you to set your phone for an Alarm Call using the 24-hour clock.
Instructions For Use
 

Call Return - 10p Per Call

After dialing 1471, you can press "3" to automatically return the call.
 

Voicemail Services

1571

1571 is available free on request when taking a Business Premium line.

1571 diverts incoming calls when there is no reply, or the called line is busy, to a voice bank. A greeting will instruct the caller to leave a message.

1571 with Personal Greeting - £2.50 per month

1571 diverts incoming calls when there is no reply, or the called line is busy, to a voice bank. A personalised greeting will instruct the caller to leave a message.

Call Minder Standard - £3.00 per month

Replaces your telephone answer machine with a single voicemail box which you can access from your home phone and also remotely.

You can record your own greeting message and up to 30 messages can be stored - the maximum message length is 5 minutes.

An interrupted dial tone will alert you that a messages messages are waiting

If a message has been recorded while the line is engaged, Call Minder will call you back at 10 minute intervals during the next hour and invite you to listen to the message.

Get alerted on your mobile that you have a new message.

Call Minder Premium- £5.00 per month

Replaces your telephone answer machine with a single voicemail box which you can access from your home phone and also remotely.

You can record your own greeting message and up to 30 messages can be stored - the maximum message length is 5 minutes.

An interrupted dial tone will alert you that a messages messages are waiting

If a message has been recorded while the line is engaged, Call Minder will call you back at 10 minute intervals during the next hour and invite you to listen to the message.

Get alerted on your mobile that you have a new message.

5 Voicemail Boxes

Separate greetings, making it clear that the User is engaged on another call, away for sometime or just unable to answer at that time.

Store fax messages and allow you to call in from a fax enabled line and remotely download fax messages.

International Call Prices

Calls to countries in bands A&B are included with our 'Unlimited Anytime Plus' call package (subject to fair usage).


Band A Landline - 5p Per Minute

Andorra, Argentina, Australia, Austria, Azores, Belgium, Brazil, Brunei Darussalam, Bulgaria, Canada, Canary Islands, Chatham Islands, China, Christmas Islands, Cocos Islands, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Easter Island, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United States, Vatican, Venezuela, Virgin Islands Us


Band B Landline - 10p Per Minute

Alaska, Albania, American Samoa, Armenia, Bahamas, Bahrain, Bangladesh, Bermuda, Burundi, Cambodia, Costa Rica, Dominican Republic, French Guiana, Georgia, Indonesia, Jordan, Kazakhstan, Laos, Macao, Macedonia, Mauritius, Mongolia, Morocco, Northern Mariana Is, Panama, Paraguay, Peru, Swaziland, Trinidad And Tobago, Uruguay, Vietnam, Zambia, Zimbabwe


Band B Mobile - 10p Per Minute

Alaska, Austria, Bahrain, Bangladesh, Belgium, Bermuda, Brunei Darussalam, Cambodia, Canada, China, Christmas Islands, Cocos Islands, Colombia, Cyprus, Czech Republic, France, Germany, Guam, Hong Kong, Hungary, India, Ireland, Israel, Jordan, Korea South, Laos, Macao, Malaysia, Netherlands, Northern Mariana Is, Norway, Paraguay, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Spain, Sweden, Thailand, United States, Vatican, Vietnam, Virgin Islands Us


 

Calls to countries in bands C,D,E & F are NOT included with our 'Unlimited Anytime Plus' call package.


Band C Landline - 25p Per Minute

Afghanistan, Algeria, Angola, Anguilla, Antigua And Barbuda, Aruba, Azerbaijan, Bhutan, Bolivia, Bosnia, Botswana, Cameroon, Cayman Islands, Chad, Chile, Cote D'ivoire, Cote Divoire, Dominica, Ecuador, Egypt, Faeroe Islands, Faeroe Islands, Fiji, Ghana, Grenada, Guatemala, Iran, Iraq, Jamaica, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Malawi, Mauritania, Moldova, Montenegro, Montserrat, Mozambique, Namibia, Nepal, Netherlands Antilles, Nicaragua, Nigeria, Oman, Pakistan, Philippines, Qatar, Rodriguez Island, Rwanda, Saudi Arabia, Serbia, Seychelles, Sri Lanka, St Kitts And Nevis, St Lucia, St Vincent, Syria, Tajikistan, Turkmenistan, Turks And Caicos Is, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Virgin Islands Uk, Yemen


Band C Mobile - 25p Per Minute

Afghanistan, Angola, Antigua And Barbuda, Armenia, Australia, Azerbaijan, Azores, Bahamas, Bhutan, Bolivia, Bulgaria, Burundi, Canary Islands, Cayman Islands, Costa Rica, Denmark, Dominican Republic, Egypt, Estonia, Faeroe Islands, Fiji, Finland, French Guiana, Georgia, Ghana, Greece, Guadeloupe, Guatemala, Iceland, Indonesia, Iran, Iraq, Italy, Japan, Kazakhstan, Kenya, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Madeira, Malawi, Malta, Mauritius, Mexico, Monaco, Mongolia, Montserrat, Mozambique, Netherlands Antilles, Nigeria, Pakistan, Panama, Peru, Philippines, Rodriguez Island, Rwanda, San Marino, Saudi Arabia, Seychelles, Slovakia, Slovenia, South Africa, Sri Lanka, Sudan, Switzerland, Taiwan, Tajikistan, Trinidad And Tobago, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Venezuela, Virgin Islands Uk, Yemen, Zambia


Band D Landline - 50p Per Minute

Belarus, Belize, Benin, Burkina Faso, Cape Verde, Central African Rep, Comoros, Congo, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, French Polynesia, Gabon, Guinea, Guinea-bissau, Guyana, Haiti, Honduras, Liberia, Libya, Liechtenstein, Madagascar, Maldives, Mali, Marshall Islands, Mayotte Island, Micronesia, Myanmar, New Caledonia, Niger, Norfolk Island, Palau, Palestine, Reunion, Samoa West, San Marino, Senegal, Sierra Leone, St Pierre And Miquelon, Sudan, Suriname, Tanzania, Tonga, Tunisia, Tuvalu


Band D Mobile - 50p Per Minute

Albania, Algeria, American Samoa, Andorra, Anguilla, Argentina, Aruba, Barbados, Belarus, Belize, Benin, Bosnia, Botswana, Brazil, Burkina Faso, Cameroon, Cape Verde, Central African Rep, Chad, Chatham Islands, Chile, Congo Dem Rep, Congo, Cote D'ivoire, Croatia, Dominica, Easter Island, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, French Polynesia, Gabon, Gibraltar, Grenada, Guyana, Haiti, Honduras, Jamaica, Kuwait, Lebanon, Lesotho, Liberia, Macedonia, Madagascar, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mayotte Island, Micronesia, Moldova, Myanmar, Namibia, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Norfolk Island, Oman, Palau, Palestine, Qatar, Reunion, Samoa West, Senegal, Serbia, St Kitts And Nevis, St Lucia, St Pierre And Miquelon, St Vincent, Suriname, Swaziland, Syria, Tanzania, Tonga, Turks And Caicos Is, Tuvalu, Uruguay, Zimbabwe


Band E Landline - 75p Per Minute

Falkland Islands, Gambia, Greenland


Band E Mobile - 75p Per Minute

Gambia, Guinea, Sierra Leone, Tunisia


Band F Landline - £1.00 Per Minute

Antarctica, Ascension, Congo Dem Rep, Cook Islands, Djibouti, Kiribati, Korea North, Nauru, Papua New Guinea, Sao Tome And Principe, Somalia, Togo, Tokelau, Vanuatu, Wallis And Futuna Is


Band F Mobile - £1.00 Per Minute

Antarctica, Ascension, Comoros, Cook Islands, Djibouti, Falkland Islands, Greenland, Guinea-bissau, Kiribati, Korea North, Libya, Liechtenstein, Morocco, Nauru, Papua New Guinea, Sao Tome And Principe, Somalia, Togo, Tokelau, Vanuatu, Wallis And Futuna Is


 

Other - Including Satellite Phones

Any destination not listed above will cost in excess of £1.00 Per Minute. Calls to satellite phones vary according to the operator of the service but will be in excess of £2.00 Per Minute, we will pass on our wholesale cost plus your call setup fee. Please contact us for prices of particular locations.

Premium Rate Call Prices (084/087/09/118)

Information Services, Premium Numbers & Directory Enquiries

The regulator Ofcom changed the way that you're charged for these numbers.
The changes are designed to make the cost of calls clearer, and they’re being shared through a campaign called UK Calling.


The cost of calling any of these numbers is split into two parts:
 

The Access Charge

This is what we charge you, per minute, for connecting the call. Our access charge will be 8p per minute. The per minute access charge will apply even if the service charge is priced per call.

The Service Charge

The service charge - this is the rest of the call charge. The organisation you’re calling decides the service charge, and must communicate it. For example, if the service charge was 20p per minute, the organisation you’re calling might say "Calls cost 20p per minute, plus your phone company’s access charge".

The service charge for calls to 084 numbers is between 0p and 7p per minute.
The service charge for calls to 087 numbers is between 0p and 13p per minute.
The service charge for calls to 09 numbers can range from 1p to £3.60 per minute. You may be charged a one-off call cost ranging from 5p to £6.
The service charge for 118 numbers can vary widely, usually there is a setup charge of between 50p and £4 and then a per minute charge of up to £5 per minute. We recommend using online directory enquiries services which are free.


By adding together the access charge and the service charge, you’ll know exactly what the call will cost you.


Anytime / Anytime Plus

5 hours worth of calls to numbers starting 084 or 087 are included with our Anytime and Anytime Plus packages, after which time an access fee of 8p per minute + the service charge will apply. For numbers starting 09 or 118 the access charge is included within your package but service charge will be payable.

Customer Support Lines

Companies that you already have a contractual arrangement with are legally obliged to provide you with a standard rate (01,02,03) or freephone (0500,0800,0808) number to call.

NHS

The NHS has banned the use of premium numbers for services and you should be provided with a standard rate (01,02,03) or freephone (0500,0800,0808) number to call. The 111 (non medical emergency) is free to call.

Care Levels

Standard (Care Level 1)

Openreach's initial response will usually be by end of next working day and they will aim to clear any fault by end of next working day + 1, Monday to Friday, excluding Public Holidays and Bank Holidays.

Example: Fault reported at any time between 00.01 – 23.59.59 on Tuesday would have a commitment time of 23.59.59 on Thursday


Prompt (Care Level 2)

Openreach's initial response will usually be within 4 working hours and they will aim to clear by end of next working day, Monday to Saturday, excluding Public Holidays and Bank Holidays.

Example: Fault reported at any time between 00.01 – 23.59.59 on Tuesday would have a commitment time of 23.59.59 on Wednesday.


 

Enhanced (Care Level 3)

Openreach will aim to clear by end of same day if reported by 12.59, if reported after 13.00 they will aim to clear by 12.59 the next day.

Line Rental Order Type Monthly Cost
Standard Line Upgrade From Standard Care £8.50
Business Premium Upgrade From Prompt Care £5.00

Critical Care

Openreach will aim to achieve a 6hr fix round the clock, 365 days a year.

Line Rental Order Type Monthly Cost
Standard Line Upgrade From Standard Care £13.50
Business Premium Upgrade From Prompt Care £10.00

Small Print

Rental & Connection

Transfers are done on a like for like basis & features can be added/changed on request once line has transferred. New lines will have features added on request.
Non included PSTN line features (excluding answering services) cost £2.50 per month.
Some combinations of line features (Call Barring & any Call Diversion services) are incompatible and can't be ordered together. Bypass number must be associated with either Smart Divert, Call Diversion or Call Barring.
New line installation and migration from Virgin Media will require an engineer visit, if the engineer is unable to gain access to the premises at the agreed time a £85.00 missed appointment fee will be passed on.
Call diversions and 3 way calling will incur per second call charges at your call package rate
Annual prices include one month free rental for paying annually in advance
Lead time for orders is 10 working days. Faster provision may be possible subject to an additional expedite fee of £145.00

Call Packages

Call packages are on 1 month contract and can be altered as required.
Fair usage policy: no bulk calling (telesales), no automated dialers (i.e. anything that automatically makes a phone call or dialup data connection). Inclusive Mobile & International Calls limited to a total of 1200 minutes (20 hours) per month after which normal call charges will apply. SMS messages limited to 100 per month after which number SMS charges will apply.
Unlimited UK calls also apply for calls to Channel Islands and calls between Northern Ireland and Republic Of Ireland (calls between UK Mainland and Republic Of Ireland will be charged at the relevant international rate).
Calls over 1 hour will have the duration over 1 hour charged at the 'line only' call rate.

Calls

A call setup fee of 8p applies to all non inclusive calls (except numbers starting 084,087,09 & 118 where a Special Services Access Charge of 8p per minute will apply instead.)
All calls are calculated on a per second basis (except numbers starting 084,087,09 & 118 which will be charged per minute) and rounded up to nearest penny.
Mobile rate applies to calls made to 02, Vodafone, Three & EE (Orange/T-Mobile) and MVNO services using standard FM/FW mobile charge bands.
Please see Special Calls for more details of how numbers starting 084,087,09 & 118 are now charged.

Care Levels

Committed clear times are subject to you agreeing a suitable appointment for an engineer (if required) to visit.
If the engineer is unable to gain access to the premises at the agreed time a £85.00 missed appointment fee will be passed on.
The stated fix times will not apply if Openreach issue a 'Major Service Outage' or 'Matters Beyond Our Reasonable Control' (i.e. extreme weather, flooding, local incidents...) notification which is applicable to your exchange or dial code.