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Smart Divert



Smart Divert enables you to have all calls diverted to another number - anywhere in the UK, most overseas destinations or a mobile phone. You can choose to - divert all calls, divert on no reply or divert when the line is busy. You will be provided with an access number and pin to enable your to use Smart Divert remotely.

Instructions for use from your own phone line


  • Diverting Calls (switch on) * Code * Phone number to divert to #
  • Switching off # Code #
  • Checking * # Code #

Diversion Codes:

  • 21 (all calls)
  • 61 (diverts calls you don't answer, calls will divert after 15 seconds)
  • 67 (diverts calls when you are engaged)


Instructions for use when using a remote phone line


  • Switch On
    Dial the access number and wait for the tone.
    Press * and enter the Remote Divert Code
    Press * and enter your pin
    Press * and enter your full phone number
    Press * and enter the phone number you wish to divert calls to
    Press #
  • Switch Off
    Dial the access number and wait for the tone.
    Press # and enter the Remote Divert Code
    Press * and enter your pin
    Press * and enter your full phone number
    Press #
  • Checking
    Dial the access number and wait for the tone.
    Press # whilst holding down *
    Enter the remote divert code and press *
    Enter your pin and press * Enter your full phone number
    Press #

Remote Divert Codes:

  • 44 (all calls)
  • 64 (diverts calls you don't answer, calls will divert after 15 seconds)
  • 65 (diverts calls when you are engaged)


Available free on request with our Business Premium Line Rental and for £2.50 per month (ex vat) on Standard Line Rental
As well as the monthly service charge you will also be billed for the cost of the diverted call leg.