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Notifications

Announcement

Orders for new provisions and upgrades are continuing during this current lockdown period.


For full details of changes to our service due to Covid 19, please see our information page at : https://www.idnet.com/news/covid19.php


Posted: 2020-11-16 06:25:40 Updated: 2020-11-16 06:28:57


Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php and our Customer Portal .

Service Status

Announcement OK
Broadband - ADSL/FTTC/FTTP Good Service
Broadband - EtherWifi Good Service
E-Mail - Incoming (POP/IMAP/Webmail) Good Service
E-Mail - Incoming (Spam Filtering) Good Service
E-Mail - Outgoing (SMTP) Good Service
EtherPro Leased Lines Good Service
Hosting - Letchworth Good Service
Hosting - Telecity Good Service
Hosting - Telehouse Good Service
Peering - Amsterdam Good Service
Peering - Frankfurt Good Service
Peering - London Good Service
Peering - Paris Good Service
Peering - Stockholm Good Service
Service Update Good Service
Support - Telephone Good Service

Major Service Outages

Service affecting outage - Loss of Service

01924, HORBURY OSSETT, CROFTON, WAKEFIELD

2020-12-02 06:02:25
Our suppliers are investigating.

Status: Initial

Detected: 2020-12-02 06:02:00

Estimated Clear Time: 2020-12-02 08:01:00


21CN WBC FIBRE : BOGNOR REGIS 001-006 : LOSS OF SERVICE

2020-12-02 00:58:33
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial

Detected: 2020-12-02 00:56:00

Estimated Clear Time: 2020-12-02 05:50:00


NGA GEA_FTTC NMDGZS Odiham PCP 7

2020-12-02 00:21:07
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial

Detected: 2020-12-02 00:19:00

Estimated Clear Time: 2020-12-02 06:19:00


West Kensington WORKING PARTY PCP 11

2020-11-26 17:14:59
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-11-26 18:02:44
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated

Detected: 2020-11-26 17:09:00

Estimated Clear Time: 2020-12-03 17:00:00


NGA GEA_FTTC NMAEGW St Ives PCP 21

2020-12-01 20:33:41
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 21:21:28
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 21:21:32
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 21:50:37
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 21:50:46
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 21:50:54
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 22:20:12
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 22:20:06
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 22:20:20
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 22:20:27
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 22:20:27
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-01 22:50:13
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-02 03:05:31
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-02 03:58:24
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2020-12-02 06:19:19
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Cleared

Detected: 2020-12-01 20:32:00

Estimated Clear Time: 2020-12-02 02:31:00


21CN MULTI-SERVICE : BRISTOL CENTRAL TE : EMERGENCY PEW

01179,

2020-12-01 22:02:41
The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 01/12/20.

2020-12-02 02:15:16
We are now expecting to start this work imminently. The customer downtime will be between now and 06:00. Further updates will be sent upon completion.

2020-12-02 05:53:36
We have successfully completed the EPEW and service is fully restored. This EPEW is now closed and no further issues have been identified. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-12-01 08:09:00

Estimated Clear Time: 2020-12-02 06:00:00


21CN MULTI-SERVICE : SHREWSBURY : EMERGENCY PEW

01743, 01939,

2020-12-01 22:03:07
The work will be carried out during an Emergency PEW window between 02:00 and 06:00 on the 02-12-2020

2020-12-02 02:57:51
We are now expecting to start this work imminently. The customer downtime will be between now and 06:00. Further updates will be sent upon completion.

2020-12-02 05:53:37
We have successfully completed this EPEW and service is fully restored. This EPEW is now closed and no further issues have been identified. BT regrets any inconvenience this may have caused.

Status: Cleared

Detected: 2020-12-01 16:11:00

Estimated Clear Time: 2020-12-02 06:00:00


Planned Engineering Work

The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.

01246 01480 01954 01924
 

Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.



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