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There are currently no service notifications.

Notifications are also available by RSS feed at http://www.idnet.net/statusrss.php, our Customer Portal and Apps.

Service Status

Broadband - ADSL/FTTC/FTTP Good Service
Broadband - EtherWifi Good Service
E-Mail - Incoming (POP/IMAP/Webmail) Good Service
E-Mail - Incoming (Spam Filtering) Good Service
E-Mail - Outgoing (SMTP) Good Service
EtherPro Leased Lines Good Service
Hosting - Letchworth Good Service
Hosting - Telecity Good Service
Hosting - Telehouse Good Service
Peering - Amsterdam Good Service
Peering - Frankfurt Good Service
Peering - London Good Service
Peering - Stockholm Good Service
Service Update Good Service
Support - Telephone Good Service

Major Service Outages

21CN TRANSMISSION : NEWPORT GWENT : LOSS OF SERVICE

2019-08-25 09:19:47
(Unknown)

2019-08-25 09:40:53
BT are making progress towards full restoration. Further updates will be provided as soon as possible.

2019-08-25 10:58:33
BT are making progress towards full restoration. Further updates will be provided as soon as possible.

2019-08-25 11:53:14
BT are making progress towards full restoration. Further updates will be provided as soon as possible.

2019-08-25 13:52:22
BT are making progress towards full restoration. Further updates will be provided as soon as possible.

2019-08-25 15:28:29
BT are making progress towards full restoration. Further updates will be provided as soon as possible.

2019-08-25 18:13:43
BT are making progress towards full restoration. Further updates will be provided as soon as possible.

Status: Updated

Detected: 2019-08-25 09:15:00

Estimated Clear Time: 2019-08-25 19:30:00


21CN WBC FIBRE : CHERRY HINTON TE 001-003 : LOSS OF SERVICE

2019-08-25 16:55:15
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial

Detected: 2019-08-25 16:52:00

Estimated Clear Time: 2019-08-25 21:45:00


NGA FTTX : NMBLMJ: [XJG] : TOTAL LOSS

2019-08-25 14:49:51
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial

Detected: 2019-08-25 14:48:00

Estimated Clear Time: 2019-08-26 01:47:00


NGA FTTX : NMANKU: [L/TED] : TOTAL LOSS

2019-08-25 14:46:35
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial

Detected: 2019-08-25 14:44:00

Estimated Clear Time: 2019-08-26 01:44:00


NGA FTTX : BAAFBR: [SZ] : TOTAL LOSS

2019-08-25 14:36:18
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial

Detected: 2019-08-25 14:31:00

Estimated Clear Time: 2019-08-26 01:26:00


NGA FTTX : NMARWB: [L/ADD] : TOTAL LOSS

2019-08-25 14:43:01
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial

Detected: 2019-08-25 14:41:00

Estimated Clear Time: 2019-08-26 01:41:00


21CN WBC FIBRE : HARDINGSTONE : LOSS OF SERVICE

2019-08-25 13:05:47
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

2019-08-25 13:46:17
BT are making progress towards full restoration. Further updates will be provided as soon as possible.

Status: Updated

Detected: 2019-08-25 13:00:00

Estimated Clear Time: 2019-08-25 18:00:00


21CN WBC FIBRE : HARDINGSTONE TE GND-006 : LOSS OF SERVICE

2019-08-25 13:08:01
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Initial

Detected: 2019-08-25 13:02:00

Estimated Clear Time: 2019-08-25 17:55:00


21CN FTTC : HARDINGSTONE TE : LOSS OF SERVICE

2019-08-25 13:08:56
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

Status: Initial

Detected: 2019-08-25 13:06:00

Estimated Clear Time: 2019-08-25 18:06:00


NGA FTTX : BAADWP: [LAU] : TOTAL LOSS

2019-08-25 09:51:37
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial

Detected: 2019-08-25 09:50:00

Estimated Clear Time: 2019-08-25 20:48:00


NGA FTTX : NMABUI: [L/MIT] : TOTAL LOSS

2019-08-25 09:08:52
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial

Detected: 2019-08-25 09:07:00

Estimated Clear Time: 2019-08-25 19:00:00


21CN WBC COPPER : CAXTON : LOSS OF SERVICE

2019-08-25 03:50:48
Completing initial diagnostics. Root cause and estimated time of repair are not known at present.

2019-08-25 04:32:19
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2019-08-25 05:17:12
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

2019-08-25 06:47:42
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.

Status: Updated

Detected: 2019-08-25 03:42:00

Estimated Clear Time: 2019-08-25 08:42:00


Service affecting outage - Loss of Service

01422, 01772, 01744, 01625, 01260, 01612, 01617, 01619, 01257, 01706, 01925, 01565, 01611, 01270, 01477, 01253, 01254, 01782, 01614, 01514, 01613, 01618, 01616, 01512, 01513, 01515, 01517, 01518, 01519, 01457, HEBDEN BRIDGE, PENWORTHAM, LONGTON, FULWOOD, BROUGHTON (PRESTON), MARSHALLS CROSS, BILLINGE, BOLLINGTON, PRESTBURY, MARTON HEATH, RUSHTON SPENCER, SUTTON, RADCLIFFE, CHORLEY, HESKETH BANK, ECCLESTON, CROSTON, BACUP, WARRINGTON, LYMM, WESTWOOD, MOORE, NORCOTT BROOK, KNUTSFORD, RI

2019-08-25 02:05:23
Our suppliers are investigating.

2019-08-25 03:53:35
Our suppliers are investigating.

Status: Updated

Detected: 2019-08-25 02:40:00

Estimated Clear Time: 2019-08-25 06:00:00


Service affecting outage - Loss of Service

01422, 01772, 01744, 01625, 01260, 01612, 01617, 01619, 01257, 01706, 01925, 01565, 01611, 01270, 01477, 01253, 01254, 01782, 01614, 01514, 01613, 01618, 01616, 01512, 01513, 01515, 01517, 01518, 01519, 01457, HEBDEN BRIDGE, PENWORTHAM, LONGTON, FULWOOD, BROUGHTON (PRESTON), MARSHALLS CROSS, BILLINGE, BOLLINGTON, PRESTBURY, MARTON HEATH, RUSHTON SPENCER, SUTTON, RADCLIFFE, CHORLEY, HESKETH BANK, ECCLESTON, CROSTON, BACUP, WARRINGTON, LYMM, WESTWOOD, MOORE, NORCOTT BROOK, KNUTSFORD, RI

2019-08-25 02:05:05
Our suppliers are investigating.

Status: Initial

Detected: 2019-08-25 02:40:00

Estimated Clear Time: 2019-08-25 04:00:00


NGA FTTX : NMBXIH: [BBZ] : TOTAL LOSS

2019-08-25 03:02:48
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Initial

Detected: 2019-08-25 03:01:00

Estimated Clear Time: 2019-08-25 14:00:00


Service affecting outage - Loss of Service

01422, 01772, 01744, 01625, 01260, 01612, 01617, 01619, 01257, 01706, 01925, 01565, 01611, 01270, 01477, 01253, 01254, 01782, 01614, 01514, 01613, 01618, 01616, 01512, 01513, 01515, 01517, 01518, 01519, 01457, HEBDEN BRIDGE, PENWORTHAM, LONGTON, FULWOOD, BROUGHTON (PRESTON), MARSHALLS CROSS, BILLINGE, BOLLINGTON, PRESTBURY, MARTON HEATH, RUSHTON SPENCER, SUTTON, RADCLIFFE, CHORLEY, HESKETH BANK, ECCLESTON, CROSTON, BACUP, WARRINGTON, LYMM, WESTWOOD, MOORE, NORCOTT BROOK, KNUTSFORD, RI

2019-08-25 02:05:14
Our suppliers are investigating.

Status: Initial

Detected: 2019-08-25 02:40:00

Estimated Clear Time: 2019-08-25 04:00:00


NGA FTTX : NMCVZX: [WLA] : TOTAL LOSS

2019-08-24 15:59:40
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

2019-08-24 22:53:15
BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible

Status: Updated

Detected: 2019-08-24 15:58:00

Estimated Clear Time: 2019-08-25 23:43:00


Planned Engineering Work

The area codes below currently have planned engineering work taking place which may affect the broadband service on some lines for varying periods of time.

01277 01268 01302 01709
 

Advanced notification of Planned Engineering Works are available from the service specific 'notifications' button in the broadband section of the customer portal.



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