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New broadband packages for existing customers

This month we’ve refreshed our broadband packages.  For most customers the changes will result in a price reduction!

The previous packages ‘Pro’ and ‘Pro Plus’ have been replaced by two clear options, ‘Lite’ or ‘Unlimited’.

If you are an existing customer, we’ve automatically adjusted your package and invoice to take advantage of the price saving and benefits of the most relevant new package. Meaning you can relax and be assured of receiving the best value and quality service for your needs.

How will my existing broadband package change?

ADSL LiteRemains the same

ADSL ProNow:  ADSL Unlimited

  • No change in price
  • Truly unlimited download allowance

ADSL Pro Plus –  Now:  ADSL Unlimited

  • Automatic re-grade to the new ADSL Unlimited package
  • Invoices will automatically be reduced by £8(ex-VAT) per month

ADSL UnlimitedNow: ADSL Critical

  • Invoices will automatically be reduce by £8(ex-VAT) per month
  • Traffic Priority and Critical Care included.
  • Truly unlimited download allowance

FTTC Lite - No change

FTTC ProNow: FTTC Unlimited

  • No change in price
  • Truly unlimited download allowance

FTTC Pro PlusNow: FTTC Unlimited (80/20)

  • Truly unlimited download allowance
  • Monthly fee is automatically reduced by £4 (ex-VAT) per month.

FTTC UnlimitedNow: FTTC Critical

  • Invoices will automatically be reduced by £6 (ex-VAT)
  • Traffic Priority and Critical Care included
  • Truly unlimited download allowance

NOTE: If you pay by Direct Debit or Credit Card the reduced payments will be collected automatically.  If you pay by Standing Order you will need to contact your bank to change the payment or alternatively get in touch with us to set up a Direct Debit for you.

We hope you’ll be pleased with our new packages and enjoy the advantages of a truly unlimited allowance and more competitive pricing.

If you have any queries at all please don’t hesitate to contact us at support@idnet.com  or freephone 0800 331 7000.

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Sincerely,

IDNet.