Pro Broadband

Small Print

General

You will need an appropriate router to use this service.

Any applicable connection charges must be paid prior to the order progressing. Any hardware purchased must be paid for prior to dispatch.

All new orders and changes to existing services must be placed via our website or in writing (e-mail or post)

Cancellations must be placed in writing (e-mail or post) and are subject to a 30 day notice period.

Broadband Pro services are contended (maximum 5 to 1) so throughput speed may be below synchronisation speed at peak times, if you require an un-contended service please speak to us about out EtherPro Leased Lines.

Service is subject to a 12 month contract. If you cancel the service (including moving property) then you will be liable for the remaining months of the contract.

Official lead time quoted by Openreach is 14 days, actual lead time varies subject to survey.

In some cases excess construction charges may apply in which case we will contact you to discuss your options.

All Prices Include Vat @ 20%

All Prices Exclude Vat

GEA

GEA speeds are affected by your proximity to your local telephone street cabinet & quality of your line. Estimated synchronisation speeds for your line are based on a clean line (i.e. in good condition), the router being connected directly to the Openreach master socket and computer being connected via ethernet cable (any speed related issue will require this setup in order to do diagnostics).

IPv4

A /30 block will be provided by default. A /30 contain 4 addresses of which 2 are usable (one for router, 1 spare).

IPv6

We can supply a /48 IPv6 address block on request.