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IDNet Terms and Conditions of Service



1. Definitions

In these Conditions:

"IDNet" or "we" means Infinity Developments Ltd, trading as IDNet, (Company No. 3105579) of Bridge House, 30A Bridge Street, Hitchin, Herts, SG5 2DF;

"the Customer" or "you" means the party subscribing for and/or using the Service;

"the Service" or "the Services" means those broadband services described on the website http://www.idnet.net/;

"Agreement" means an agreement for provision of the Service incorporating these Conditions;

"Content" shall mean applications, data, information, video, graphics, sound, music, photographs, software or other material which we provide as ancillary to the Service.


2. Supply of the Service

  1. General

    IDNet shall provide the Service to you in accordance with and subject to the provisions of these Conditions (and in particular subject to the conditions and limitations described in Clause 4).

  2. Upgrades and other changes

    We reserve the right to: upgrade, add to, or improve the Service (at no extra charge to you during the payment period during which this change occurs); make other amendment, variation or modification to the Service (subject to there being no material detriment suffered by you as a result).

  3. Operational faults

    We agree to use reasonable efforts to remedy any reported operational faults in relation to the Service as soon as reasonably possible, but cannot guarantee to maintain uninterrupted availability of the Service.

  4. Additions

    If you require any variations or additions to the Service, then these will need to be specifically agreed in writing between you and us (with additional fees to be paid as appropriate).

  5. Regrades

    You may request to regrade the Service once the installation is complete (a successful regrade will be subject to a positive line test result).


3. Duration

  1. General

    The Agreement for provision of the Service shall last for the period during which relevant fees are paid by you, subject to the rights of termination in Clause 16 and as otherwise set out in these Conditions. Fees shall be payable on either a monthly or annual basis and the Agreement shall operate on either a monthly or an annual basis dependent on the Service subscribed to.

  2. Temporary suspension

    We shall have the right to temporarily suspend the Service for operational purposes (such as repairs, maintenance, or installation of upgrades), but will endeavour to provide as much notice as possible of any such suspension.

  3. Extended period of suspension

    We shall not be responsible for any inconvenience, wasted expenditure, loss of goodwill or reputation, loss of opportunity or financial loss caused as a result of a suspension under Clause 3.2, but if such suspension continues for more than 14 days then you shall be entitled to terminate the Agreement by notice in writing to us.

  4. Commencement

    In relation to Customers who are consumers or who otherwise possess a legal right to cancel this Agreement, we reserve the right not to provide or connect the Service or to supply any equipment necessary for the connection of the Service until after the expiry of any relevant statutory cancellation period.


4. Your use of the Service

  1. Prohibited uses

    You agree that neither you nor any person using the Service with your permission shall use the Service: for any fraudulent, criminal or unlawful purpose; to send unsolicited advertising or promotional material (or to engage in any "spamming" activity); to transmit any virus, worm, trojan horse or other harmful material; for the purpose of intimidating, harassing or causing annoyance to any third party; for an unethical purpose or in an unethical manner; to hack, probe, denial of service attack or attempt to gain unauthorised access to any system.

  2. No infringing or offensive use

    You further agree that neither you nor any person using the Service with your permission shall use the Service to send, receive, download, or place upon any website hosted by us any material which is obscene, offensive, defamatory, unlawful, or infringes the intellectual property or other rights of any third party.

  3. Acceptable Use Policy

    You also agree to abide by the rules and guidelines set out in the IDNet Acceptable Use Policy (as available and amended from time to time).


5. Security

  1. Passwords & security

    You agree to ensure that any password or username provided by us to you is kept confidential and secure. You agree to immediately notify us of any actual or suspected breach of security or misuse of any password or username.

  2. Responsibility for loss

    We accept no responsibility for any loss caused to you as a result of any breach of security or misuse of any password or username by any third party.

  3. Emergency measures

    We reserve the right for security reasons to suspend connection to the Service and/or to change any nominated password or username (and we shall have no responsibility for any inconvenience, wasted expenditure, loss of opportunity, loss of goodwill or reputation or financial loss caused as a result).


6. Connection to the Service

  1. Pre-requisites and equipment

    You acknowledge and agree that the following technical pre-requisites shall apply, including in particular the line requirements: a standard copper BT analogue single telephone line; an DSL enabled exchange; successful completion of telephone line test and survey for DSL suitability, and technical compatibility with DSL requirements; (if applicable) appropriate installation of suitable equipment needed for the use of the Service; (in relation to consumers), for safety purposes, the equipment shall bear the European Consumer Equipment Standards "CE" mark; (in relation to business users), where IDNet so requires, its approval of the connection equipment to be used or intended to be used by the Customer; (for consumers) the expiry of any statutory cancellation period; the activation of the Service. It is your responsibility to ensure that you have the appropriate equipment to connect to and use the Service. We accept no responsibility if the Service cannot be accessed or used (temporarily or otherwise) as a result of inappropriate or defective equipment provided by you.

  2. Dates

    Any date or period for connection of the Service specified by us shall be an estimate only and time shall not be of the essence in relation to such time or period.

  3. Delays

    IDNet accepts no responsibility for any inconvenience, wasted expenditure, loss of goodwill or reputation, loss of opportunity, or financial loss caused or suffered by any delay in the connection of the Service (save that there shall be an appropriate refund in the amount of any periodic fee payable by the Customer for the use of the Service under this Agreement if there shall be any delay in the anticipated date of connection of the Service caused as a result of the fault of the Company).


7. Supply of Software

  1. General

    We may provide you with software to enable you to access the Service or make enhanced use of the Service.

  2. General

    You agree: not to copy or modify the Software (otherwise than as may be necessary to access the Service); and not to access the Service in an alternative way or in circumvention of any security measures contained in the Software (save where you have our written consent to do so).

  3. Licence

    We grant to you for the duration of the Agreement a non-exclusive non-transferable licence to use the Software for the purposes of use of the Service. Such licence shall be subject to such terms as are brought to your attention prior to your use of the Software, and shall be suspended during any period of suspension of the Service.

  4. Special provision of equipment

    Any equipment supplied by us to you shall be subject to a separate agreement between us and you, upon the basis of agreed terms and conditions for such supply (as may be set out on the IDNet website).


8. Content supplied by us

  1. Use of Content

    Content may only be used by you for your own private use (or as otherwise expressly agreed in writing by us). Content is used by Customers at their own risk, and we accept no responsibility for any accuracy, completeness or adequacy in relation to the same.

  2. Restrictions

    You further agree: to respect the intellectual property rights in relation to the Content; not to copy, store, transmit, distribute externally, or modify, adapt or alter the Content.

  3. Other terms

    You agree that any use by you of Content shall be subject to any separate terms and conditions upon which the content is provided. These may be displayed online or elsewhere.


9. Internet and telecommunication costs

  1. Internet availability

    We accept no responsibility for the functioning of the Internet or any other service, which is accessed by you through the use of the Service, and accept no responsibility for any transaction or other activity undertaken by you through the use of the Internet, or other service provided to you through the use of the Service.

  2. Telecommunications costs

    We shall have no responsibility for the telecommunications or other costs incurred by you through the use of the internet or any other service which you may access through the use of the Service.


10. Equipment & Additional Services

  1. General

    Where you order them in the course of signing up for the Service we may also provide you with additional equipment (e.g. modems, routers, microfilters) or services (e.g. domain name registration, extra IP addresses). When you order these the price for them will be added to the fees specified, and the terms in Clauses 10.2 and 10.3 will apply.

  2. Equipment

    Will be supplied subject to the manufacturers terms and conditions.

  3. Domain names

    Registration of any .uk domain name will be subject to the Nominet registration terms at www.nominet.org.uk/nominet-terms.html, and registration of any other top level domain name will be subject to the ICANN registration terms and Uniform Domain-Name Dispute-Resolution Policy at www.icann.org/udrp.
    Domain names will be auto-renewed unless written cancellation is is received at least 30 days in advance of the expiry date. If you wish to renew your domain name in advance of the expiry date, please send an email to support@idnet.com requesting the renewal along with the domain name you wish to renew.
    If you decide to transfer your domain name to a new registrar or you no longer require your domain name, please send an email to support@idnet.com. No cancellation charges apply for terminating or transferring your domain name to another registrar.


11. Fees Payable

  1. General

    You agree to pay the fees for the use of the Service as specified.

  2. Periodic fees

    Periodic user fees for the Service shall be payable computed from the date of entering into the Agreement.

  3. Increases

    We shall have the right to increase any periodic fees by at least 28 days advance notice to you prior to the relevant renewal date.

    Call charges may periodically increase due to changes in the wholesale rate. We will notify you via the customer portal of any significant changes and give at least 28 days notice for any significant increases.

  4. VAT

    Unless otherwise stated all fees shall be exclusive of value added tax, which (where due) shall also be payable by you. All fees shall be paid in pounds sterling.


12. Payment

  1. Date for payment

    The fees (and any relevant VAT) shall be payable on the date of entering into the Agreement. We reserve the right to charge late payment interest and penalties in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended. Note that this includes statutory compensation for late payments of £40 per invoice in addition to interest charged at 8% above the base rate.

  2. No waiver for Customer delay

    The periodic fee payable under this Agreement shall be payable as from the date of our acceptance of your order, even though you have not as of yet obtained appropriate equipment to connect to and use the Service.

  3. Rebate due to our delay

    We may in our discretion rebate part of the periodic fees to you in relation to an internet connection Service, if (due to our fault) connection of such Service does not occur within 10 working days from the date of entering into the Agreement


13. Liability

  1. Death, personal injury & other matters

    Nothing in these Conditions shall exclude or limit our liability for death or personal injury caused by our negligence or exclude or limit our liability for fraudulent misrepresentation, and nothing in this Clause shall affect the statutory rights of consumers which cannot be limited.

  2. General loss

    Subject to Clause 13.1 and to clause 13.3, IDnet's liability under the Agreement shall be limited so far as permitted by law to the amounts paid or payable by you under the Agreement.

  3. Loss of or damage to property

    In respect of damage to tangible property caused by negligence (and in respect of any other matters to the extent that Clause 13.2 is not effective) IDnets liability for any breach of contract, statutory duty, or other obligation on its part shall, subject to Clause 13.1, not exceed one million pounds (£1,000,000).

  4. Consequential loss

    To the extent permitted by law, IDNet shall not be liable under the Agreement for: any indirect or consequential loss; any loss of profits or revenue; any loss of goodwill, reputation or opportunity; any loss of or corruption of data.

  5. Higher limitation

    The limitations in this Clause are based upon IDNets available insurance cover and other relevant matters. If you wish IDnet to accept legal responsibility for a higher amount this can be effected by specific agreement of the parties, upon your paying agreed additional fees for the higher liability.


14. Removal Rights

  1. Rights of removal

    We shall be entitled to remove any material posted by you to any computer under our control which in our reasonable opinion is likely to infringe the intellectual property or other rights of any third party or which is otherwise unlawful.

  2. Vetting

    You acknowledge that we shall be under no responsibility or obligation to validate or vet (for usability, legality, content or correctness) any material communicated by you or hosted by us through the use of the Service.

  3. Indemnity

    You agree to indemnify us (and any officer, consultant, agent or employee of ours) in respect of any third party claims made against us (or any such officer, consultant, agent or employee) resulting from any use or misuse of the Service by you (or by any employee, agent, consultant or officer of yours, or any other party using the Service with your permission). The indemnity shall extend to any legal, professional and other costs incurred in defending any such claim, and any monies paid to the claimant by way of settlement of any such claim.


15. Access to premises

  1. Access

    If we reasonably so require, you shall provide access to the premises from where the Service is being accessed. Access may be required for (but not limited to), for the purposes of the connection of the Service, repairs, maintenance, upgrades, or to investigate any actual or potential breach of this Agreement.

  2. Access not available

    If an engineer is booked to investigate a fault but no access is available then fees will be due for the engineer call out.

  3. End User Equipment

    If an engineer is booked to investigate a fault and no fault is found on the line then fees will be due for the engineer call out.


16. Termination

  1. Termination on notice

    Either IDNet or the Customer may terminate the Agreement at any time by service of notice in writing upon the other party, such notice to take effect at the end of the current payment period. Upon termination of the Agreement under this Clause, we shall refund to you an appropriate portion of any periodic fees paid by you for the use of the Service. Where a Customer has paid for a full year in-advance and is on a Monthly contract and terminates before the paid year has completed then the refund will apply for those full months of paid Service not received.

  2. Termination for breach

    We shall be entitled to terminate the Agreement without the need to give any notice in writing to you upon the occurrence of any one or more of the following events: breach by you of any provision under the Agreement; non payment of any fees due from you to us under the Agreement.

  3. Insolvency

    We shall be entitled to terminate the Agreement without the need to give any notice in writing to you upon the occurrence of any insolvency action or procedure being commenced or implemented in relation to you.

  4. Termination due to BT (or other communications provider) telephone line contract

    We shall be entitled to terminate the Agreement without the need to give any notice in writing to you upon the occurrence of any change of your telephone contract details of the underlying telephone line upon which the service is provided including: change of ownership, name, address, location, or service on the telephone contract; stop of the telephone line for any reason by either you or your communications provider.

  5. Termination due to Outbound Migration

    An Outbound Migration constitutes a termination of the Agreement and will be initiated once a MAC Code has been presented to another Service Provider and shall occur on the date provided by the gaining Service Provider.

  6. Termination of services with annual contract

    The full 12 months balance will become due on Services with an Annual Contract and must be settled in full either via cheque or debit/credit card on cessation of service or migration to another provider.

  7. Other events

    We shall be entitled to terminate the Agreement without the need to give any notice in writing to you upon the occurrence of any one or more of the following events: if we in our opinion believe that termination of the Service is necessary to protect our goodwill or reputation and/or of our services or products (or necessary to protect the service provided by us to other users); if we in our opinion believe that you are in breach of the provisions of Clause 3 or Clause 4 of these Conditions; the receipt by us of any complaint, letter before action, or proceedings by any third party in relation to the manner of your use of the Service, or the content of any material published by you through the use of the Service.


17. Consequences of Termination

  1. General

    The Service shall cease to be provided as from the point in time of termination of this Agreement.

  2. Return or removal of items

    Immediately on termination you shall: return to us all equipment, manuals, software, CD-ROM, other storage media, property, documents or information provided by us on loan or hire to enable you to access the Service (and for this purpose shall provide access to us or our representatives or agents to any premises where any such items may be located); remove or arrange for the removal from any computer in your possession custody power or control, of any software provided by us for the use of the Service.

  3. Notification of termination

    If we terminate the Agreement under Clauses 16.3, 16.4 or 16.5 above: we shall endeavour as soon as reasonably practicable to give notice of such termination by email to you; we shall not be liable to refund any fees paid or payable by you, and any claims, rights of action, and rights of indemnity we have shall continue to subsist.

  4. Prior rights

    Termination of the Agreement shall not affect any rights or claims available to the parties under the Agreement, and in particular any fees due to us from you shall continue to be payable (subject to time apportioned rebate of periodic fees under Clause 16.1), and any indemnity provided to us by you shall continue in operation.


18. Suspension of Service

  1. Right to suspend

    In addition to the right of termination in Clause 16, we shall have the right to suspend the Service without notice on the occurrence of any of the events specific in Clause 16.3, 16.4 or 16.5.

  2. Consequences of suspension

    If we exercise the right to suspend the Service in Clause 18.1: we will provide you with notice in writing as soon as reasonably practicable after suspending the service under Clause 18.1; the Agreement shall continue to subsist during the period of suspension, and we shall not be liable to repay any fees paid or payable by you during the period of suspension; we may following such suspension subsequently terminate this Agreement under Clause 16 of the Agreement.

  3. Notice of re-commencement

    We will provide notice in writing to you if we shall (in our absolute discretion) decide to end any suspension of the Service.


19. Miscellaneous

  1. Headings

    The headings to the clauses of these Conditions, and headings to other parts are included for ease of reference only and shall not affect the interpretation of these Conditions.

  2. Assignment

    You shall not without our prior consent (which consent we may withhold at our absolute discretion) assign, transfer, or sublicense the Agreement or any of the benefits to be provided by us under this Agreement, or permit any third party to use the Service.

  3. Notices

    All notices to be given under the Agreement must be in writing in English. Notices to IDnet may be served upon our postal address. Notices to IDnet shall not be effective unless physically received by us. Notices upon the Customer may be served upon your last known home, business, or e-mail address as known to us. Notices to you shall be deemed to have been received by you when the relevant notice ought to have been received by you in ordinary course through the use of the relevant means of transmission

  4. Force Majeure

    We shall have no liability if we are unable to provide or connect the Service or if the continuation of the Service is interrupted or withdrawn due to any cause beyond our reasonable control, including (but not limited to) actions of third parties, civil unrest, industrial action, fire, inclement weather, and national emergency.

  5. Variation of Agreement

    We shall be entitled to vary this Agreement upon the giving of 28 days notice in writing to you.

  6. Waiver

    Any failure or delay by us in exercising any of our rights under the Agreement, will not constitute a waiver of that right, or prevent the future exercise of such right.

  7. Third party rights

    Save in respect of Clause 14.3, the parties do not intend any term of this Agreement to be enforceable by any third party pursuant to the provisions of the Contracts (Rights of Third Parties) Act 1999

  8. Severability

    If any Clause or part of these Conditions is found to be unlawful or unenforceable in whole or in part, then that provision shall be deemed to be severable from the remaining provisions and shall not affect their validity or enforceability

  9. Governing law

    The Agreement will be governed by and interpreted in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.