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Business Broadband
High-performance, best-value broadband services
Our Business Broadband services include:
- Enhanced Care options with guaranteed rapid-response times to reported faults, including out of hours engineering visits if required.
- Quality of Service (QoS) for optimum VoIP performance and other latency sensitive applications.
- Priority traffic options for lower contention, thus higher speeds especially at peak times
- Free spam filtered idnet.com email addresses.
- Free static IP addresses.
- Dial-up account for back-up access (via an 0845 number).
Business Broadband Packages - Fibre
| Business Lite Fibre | Business Priority Fibre | Business Premium Fibre | Business Premium Protected Fibre | |
|---|---|---|---|---|
| Superfast up-to-40Mbps business broadband. Ideal for small businesses. More... | Superfast up-to-40Mbps business broadband with priority given over standard ADSL traffic at the excahnge and higher download allowance. Ideal for multiple users and downloading large files. More... | Superfast up-to-40Mbps unlimited priority business broadband with Enhanced Care and higher upload speeds. Ideal for SMEs and satellite office VPN connections. More... | Superfast up-to-40Mbps Business Premium broadband with SLA protection for business-critical applications. More... | |
| Download Speed | Up-to-40Mbps* | Up-to-40Mbps* | Up-to-40Mbps* | Up-to-40Mbps* |
| Upload Speed | Up-to-10Mbps* | Up-to-10Mbps* | Up-to-10Mbps* | Up-to-10Mbps* |
| Download Allowance | 80GB | 120GB | Unlimited | Unlimited |
| Upload Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Static IPs | up-to 8 | up-to 8 | up-to 8 | up-to 8 |
| QoS for VoIP | Yes | Yes | Yes | Yes |
| We have fully implemented Quality of Service (QoS) across our network. By ensuring that all our network devices are QoS aware we can guarantee that those delay-sensitive applications such as VoIP and SSH are given the appropriate priority required for optimum performance. | ||||
| Maximum Throughput Guarantee | Yes | Yes | Yes | Yes |
| We guarantee no contention on our network, no throttling, no traffic shaping & no port blocking. No contention on our network is achieved by not oversubscribing our broadband services and ensuring that bandwidth investment exceeds customer demand. This means that we can guarantee the maximum throughput that your line can support at all times. | ||||
| Low Latency Guarantee | Yes | Yes | Yes | Yes |
| Our network is one of the fastest, best connected networks in the UK, with points of presence in London, Amsterdam and Paris. At these exchanges we have peering agreements with over 480 networks which enable us to pass traffic at up to Gigabit speeds, delivering the highest performance and lowest latency that is technically possible. | ||||
| Free UK Technical Support | Yes | Yes | Yes | Yes |
| We don’t use 0845, 0870 numbers, or any other premium rate lines. Our support is absolutely free of charge and unlimited provided by UK based support professionals who can assist you immediately via a free-phone 0800 telephone number and email. | ||||
| Enhanced Care | Optional (+£10/mth) | Optional (+£10/mth) | Yes | Yes |
| Broadband Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. BT will respond to a fault report within 3 hours of receipt of the fault report and BT will clear the fault within 20 hours of receipt of the fault report including out of hours engineering visits to site to complete a repair if required. (Whereas standard care offers a 40 clock hour clear within BT Wholesale with no guaranteed response time and no out of hours engineering visits available). | ||||
| Traffic Priority | Optional (+£10/mth) | Yes | Yes | Yes |
| Business Premium traffic is given priority at the exchange over standard ADSL traffic which means lower contention and higher throughput speeds especially during peak times. | ||||
| SLA | Optional (+£10/mth) | Optional (+£10/mth) | Optional (+£10/mth) | Yes |
| Our Service Level Agreement is backed with a money-back guarantee to respond and fix faults within 24 hours. | ||||
| Monthly Price | £39.50 | £69.50 | £89.50 | £99.50 |
| Discounted Monthly Price for Annual Payment | £36.21 (£434.50 per year) | £63.71 (£764.50 per year) | £82.05 (£984.50 per year) | £91.21 (£1094.5 per year) |
| Order Now | Order Now | Order Now | Order Now | |
All prices exclude vat @ 17.5%.
* Broadband speeds are affected by your proximity to the cabinet, quality of your phone line and any internal wiring.
Packages shown are for FTTC Fibre broadband. To check availability please use our Broadband Availability Checker
There is a one-off activation fee of £40 (excluding VAT) which includes the installation of a VDSL modem by a BT engineer. In addition you will need an Ethernet Router to handle the PPPoE login - we recommend and stock the Wireless Netgear WGR614 which we can pre-configure for you and costs £34.90 (excluding VAT and P&P) - a standard ADSL router will not be sufficient. The minimum contract is twelve months and if you choose to pay for a year in advance, we will give you a month's service free of charge. The VDSL modem and ethernet router need to be placed near the master socket so you must ensure you have a power point and a suitable space for these devices. FTTC will not run over any sort of telephone extension cable.
FTTC broadband is currently available at the following exchanges:
Balmoral, Basingstoke, Bury, Caerphilly, Calder Valley, Canonbury, Cardiff Stadium House/Empire, Chelmsford, Chingford, Dean, Didsbury, Edmonton, Enfield, Failsworth, Halfway, Halifax, Heaton Moor, Hemel Hempstead, Leagrave, Linfern, Lisburn, Luton, Muswell Hill, Oldham, Pudsey, Rusholme, Taffs Well, Thamesmead, Tottenham, Watford, Whitchurch (Cardiff), Woolwich
Altrincham, Ashton-U-Lyne, Aylesbury, Barry, Berkhamsted, Billericay, Bm/Northern, Bothwell, Brentwood, Bridgeton, Bristol North, Bristol West, Castleford, Chorlton, Corstorphine, Craiglockhart, Dartford, Downend, Durham, East Herrington, Elstree, Eltham, Fallings Park, Giffnock, Glossop, Great Barr, Hainault, Headingley, Henley, Hetton-Le-Hole, Hinckley, Hoddesdon, Hornchurch, Ingrebourne, Lea Valley, Leamore, Livingston Station, Loughton, Low Moor, Maidenhead, New Southgate Newton Mearns, Nuneaton, Penarth, Pontefract, Shipley, Sidcup, Slade Green, St Albans, Stamford Hill, Stanford-Le-Hope, Tettenhall, Urmston, Walkden, Walsall,Le Exch, Waltham Cross, Wednesbury
Albert Dock, Alton, Andover, Armley, Bagshot, Bangor, Barking, Barnet, Beauchief, Blunsdon, Braintree, Bramhall, Brookwood, Broomhill, Bury St Edmunds, Caversham, Chandlers Ford, Cheetham Hill, Chester-Le-Street, Chippenham, Coalville, Congleton, Dalgety Bay, Denton, Didcot, Dunfermline, Earlsdon, East (Manchester), Eastleigh, Fair Oak, Gerrards Cross, Godalming, Greenford, Guiseley, Harpenden, Harrogate, Hartford, Hednesford, Highams Park, Holmer Green, Hove, Hulme Hall, Hyde, Kenilworth, Langley, Leytonstone, Llanedeyrn, Llanishen, Locks Heath, Lofthouse Gate Merton Park, Middlewich, Mile End, Mitcham, Morley, Moss Side, New Cross, Ortons, Parsons Green, Penicuik, Ponders End, Portishead, Portsmouth Central, Prestwich, Putney, Ranmoor, Rochdale, Sittingbourne, Skyport, Solihull, Stalybridge, Stoneygate Sutton Cheam, Swinton Mz, Tamworth, Toothill, Totton, Walton, Walworth, Wanstead, Warwick, Willaston, Wilmslow, Wimbledon, Woodford, Woodley Rg, Worle, Yateley
For details of future exchanges please see 40Mbps Fibre Broadband Indicative Availability Dates
Why Choose IDNet?
IDNet provide high-performance, best-value business broadband services for users who require fast, reliable broadband connections supported by UK based support professionals. All of our business broadband services feature the following:
Free UK Based Technical Support
We don’t use 0845, 0870 numbers, or any other premium rate lines. Our support is absolutely free of charge and unlimited provided by UK based support professionals who can assist you immediately via a free-phone 0800 telephone number and email.
Unlimited Email Accounts
All of our broadband services include as many personal email accounts as you require including SMTP, POP3, IMAP and SSL Webmail.
No Network Contention, No Port Blocking, No Traffic Shaping, No Bandwidth Throttling
No contention on our network is achieved by not oversubscribing our broadband services and ensuring that bandwidth investment exceeds customer demand. This means that our goals of the highest performance and reliability can be maintained.
Quality of Service (QoS) Optimisation for VoIP
We have fully implemented Quality of Service (QoS) across our network. By ensuring that all our network devices are QoS aware we can guarantee that those delay-sensitive applications such as VoIP and SSH are given the appropriate priority required for optimum performance.
Enhanced Care for Business-Critical Support
Broadband Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. BT will respond to a fault report within 3 hours of receipt of the fault report and BT will clear the fault within 20 hours of receipt of the fault report including out of hours engineering visits to site to complete a repair if required. (Whereas standard care offers a 40 clock hour clear within BT Wholesale with no guaranteed response time and no out of hours engineering visits available).
Lowest Latency
Our network is one of the fastest, best connected networks in the UK, with points of presence in London, Amsterdam and Paris. At these exchanges we have peering agreements with over 480 networks which enable us to pass traffic at up to Gigabit speeds, delivering the highest performance and lowest latency that is technically possible.
The small print
The maximum broadband speeds that your line can support are determined by the equipment at the exchange within the first 10 days of service.
Broadband speeds are affected by your proximity to your local telephone exchange and the quality of your phone line.
Broadband Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. BT will respond to a fault report within 3 hours of receipt of the fault report and BT will clear the fault within 20 hours of receipt of the fault report including out of hours engineering visits to site to complete a repair if required. (Whereas standard care offers a 40 clock hour clear within BT Wholesale with no guaranteed response time and no out of hours engineering visits available)
Business Premium Protected's SLA guarantees a response and fix within 24 hours or refund given.